Shipping policy

Domestic Shipping Territories

Currently, Rosenblum Cellars ships to most states within the United States, including Hawaii. Currently Rosenblum Cellars does not ship wines to the below states:
• Alabama
• Alaska
• Arkansas
• Delaware
• Indiana
• Louisiana
• Maine
• Mississippi
• New Jersey
• Oklahoma
• Rhode Island
• Utah

Deliveries can only be made to physical street addresses; we cannot ship to P.O. Boxes or APO/FPO addresses. Some states restrict the quantity of wine that may be shipped to a consumer. We comply with all such limits and may adjust or cancel orders that exceed state-allowed quantities.

Shipping and Delivery

Rosenblum Cellars offers choices of shipping for your orders:
• FedEx Standard Overnight
• FedEx Priority Overnight (only available in California)
• FedEx Local Pickup Point
• FedEx and UPS Ground*
• FedEx and UPS 2-Day* 

*UPS services are available by request or may be used in certain situations.

Orders placed by 12:00 PM (Pacific Time) are typically processed for shipment the following business day. Please allow up to 5 business days for your order to leave our warehouse if additional compliance review is required.

For wine quality, we may hold shipments during periods of extreme heat or cold. Your order will be released once conditions are suitable for safe delivery. 

Alcoholic beverages may be sold and delivered only to persons 21 years of age or older. By placing an order, you represent that you are at least 21 years old and that the recipient is at least 21 years old. Upon delivery, the carrier may require valid government-issued photo ID to verify age. We cannot guarantee the condition of your wine if delivery is not completed on the first attempt. If your package is returned due to the inability to secure an adult signature, shipping charges are non-refundable.

Orders are deemed consummated in California, and title to the wine passes to you at the time of purchase in the State of California. If you request shipment, you authorize Rosenblum Cellars to engage a common carrier as your agent to deliver the wine on your behalf. Once your order is picked up by the carrier, responsibility for the wine transfers to you. Rosenblum Cellars is not responsible for damage caused by extreme temperatures during transit or for carrier mishandling. In the unlikely event of damage in transit, please notify us immediately. While title and risk of loss transfer to you upon carrier pickup, Rosenblum Cellars will assist in coordinating a claim with the carrier on your behalf.

If you would like to delay your shipment or prefer it to be sent in a different manner than originally requested, please call customer service at (877) GR8-ZINS or email cheers@rosenblumcellars.com. A customer service representative will be pleased to assist you.

Shipping Destinations & Delivery Attempts

All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours. Our carriers will make up to three delivery attempts. If no one is available to receive the package, the order will be returned to our warehouse. To reschedule delivery, please contact our customer service team. Additional shipping charges will apply to the reshipment.

All costs associated with a return to Rosenblum Cellars due to unsuccessful delivery attempts (including original and reship charges) are the responsibility of the customer.

Shipment Tracking

After a shipment has left the warehouse, an email with the tracking numbers will be sent to the email address provided on the order. These tracking numbers may be used with each carrier to track your shipment. Please refer to each carrier’s website or customer service center for tracking the shipments.

Packaging Options

Our wine is packaged in shipping containers that vary in size depending on the quantity or weight of a shipment. These packages are designed to withstand normal transit conditions. Should you require special packaging requirements please call (877) GR8-ZINS or email cheers@rosenblumcellars.com and a customer service representative will be pleased to assist you.

Weather Related Issues that Affect Shipping

Occasionally, exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions. Should a weather hold occur, we will contact you in advance with an estimated ship date from our warehouse.

Wine is a perishable commodity and can be adversely affected by heat or cold. Rosenblum Cellars will not replace wine damaged by extreme weather conditions during shipment once released to the carrier.

 

Returns & Cancellations Policy

Corked or Flawed Wine
We may replace or refund any bottle determined to be corked or flawed. We may ask you to return the unfinished portion of the original bottle for evaluation and replacement.

Legal Restrictions on Returns
By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are unable to accept returns for wine damaged due to weather during shipment or wine ordered in error or if your package is returned due to the inability to secure an adult signature, shipping charges are non-refundable.

How to Arrange a Return
Please email cheers@rosenblumcellars.com to arrange the return of corked or flawed product. Once the wine is received, we will offer either a replacement shipment or a gift card in the amount of the cost of the wine, less shipping and handling. Refunds are issued only for corked or flawed products.

Re-shipping Fees
If a shipment is returned to us due to unsuccessful delivery, a re-shipping fee equal to the original shipping cost will be charged to the customer.